13KGHT79 Shipping, Returns, Refunds – Mattie B's Gifts & Apparel

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Shipping, Returns, Refunds

Shipping

 

It is important to us that you receive your package as quickly as possible.

We are generally able to ship your package on the same day as the order is received, however we ask that you give us 1-3 business days to ship.

We ship Monday through Friday via 1st Class or Priority USPS as well as UPS.

Our free shipping is available at a $75 purchase and is based upon weight and size of package.

We can expedite packages and prefer to invoice the shipping separately in order to insure your desired service is used.

Tracking numbers are emailed automatically when generated.

=>Local Pick-up is available for pickup in 24 hours. We are often able to fulfill within minutes so if you need it more quickly just dial (276) 694-4438 and ask!

 

Returns

 

Awww. This makes us sad, but it is a fact of life. We want you to be pleased so let's chat. Give us a call at (276) 694-4438 or email sales@mattie-bs.com with your needs and how we can help.

Should an item arrive broken or damaged, please know we too are crushed:

  1. Take a photo of damaged items and packaging
  2. Please send photo(s) with order number to matilda@mattie-bs.com 
  3. Please allow 24-48 hours (exclusive of weekends or holidays) for a response. This will give us time to look in to the matter before responding.

If within 30 days of purchase you find you are not happy please use the following steps:

  1. Please carefully wrap item(s) and
  2. Include the original receipt, invoice or packing slip with reason for return legibly written.
  3. Send returns to:

    Mattie B’s Returns
    105 N Main Street / 827
    Stuart, VA 24171

Refunds

 

In order to receive your credit or refund items must be:

  • unworn
  • undamaged by scent or sight
  • with original tags attached

Returns accompanied with the receipt are eligible for your preference of a refund, exchange or store credit. Without a receipt, we will happily offer an exchange or store credit at the current selling price

Please allow up to 14 days to process your return once we have received it.

TRUE FACTS:

  • Sale Items are FINAL SALE
  • Used and worn items are just that … USED & WORN 
  • Original packaging & Tags are a requirement. 
  • 30 days, that is the limit from the date of order. 
  • Not even family can exchange after 30 days.
  • Gift Cards, Intimate Items, Books, and Food Items are not eligible for return.

 

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